Jason Lesandrini, an ethicist with Grady Health System, presented an ethics CEU on conflict at Children’s Healthcare of Atlanta’s Scottish Right.
Lesandrini challenged participants to determine their personal styles of resolving conflict: competing, collaborating, compromising, avoiding, or accommodation. He discussed when these conflict styles could be positive.
The presentation also addressed how information is communicated during a conflict. He reviewed the importance of body language and using active listening skills. He stressed the importance of listening with the intent to understand, recognizing your use of primary listening, and developing skills of empathic listening.
During the presentation, Lesandrini discussed the roadblocks that practitioners can create by their words and approaches to addressing conflict. He discussed the differences between positions and interests, and he explained how helpful it could be to getting at interests and avoiding positions when working towards a resolution.
The presentation was made possible by our sponsors: Children’s Healthcare of Atlanta, Harbor Grace Hospice, and Prosper Home Care.