On-Demand CE Training

ODL 231: Meeting the Needs of Medically Complex Patients – An Overview and Case Scenario Review From Discharge Planning to Psychosocial and Spirituality and Lots in Between!

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Target Audience:

This course is targeted for social workers, case managers, nurses, and counselors.


Medically complex patients require a team-based and patient-centered approach to care. Critical care patients may fall under the following categories of complex medical care: pulmonary/ventilator weaning, neurological/post-trauma, cardiac/heart failure, infectious disease, wound care, and others.    Evidence-based treatment approaches, frequent communication with families and caregivers, and compassionate care are essential for navigating a patient’s care journey.  In this special presentation, critical care specialist, Barbara McLean, MN, RN, CCNS-BC, NP-BC, CCRN, FCCM, and a panel of interdisciplinary experts will present clinical case vignettes in critical care management, highlighting the importance of specialized care, early intervention, and approaches that enhance patient outcomes – including physical, psychosocial, emotional and spiritual needs.  Participants will gain valuable insight, approaches to care, and resources critical to ensuring the best recovery for our medically complex patients.

Course Objectives:

By the end of the session – the participant will be able to:

  • Describe communication best practices to facilitate interdisciplinary collaboration
  • Summarize the important considerations for a patient-centered discharge plan
  • Identify best practices to enhance outcomes of medically complex patients.


Barbara McLean, MN, RN, CCNS-BC, NP-BC, CCRN, FCCM

Barbara McLean, MN, RN, CCNS-BC, NP-BC, CCRN, FCCM, has been in critical care practice for over 40 years. Ms. McLean is a member of many professional organizations including the American Association of Critical-Care Nurses (AACN), the Society of Critical Care Medicine (SCCM) and the American Association of Surgery and Trauma. She has been awarded the excellence in education award by the AACN as well as the circle of excellence for clinical practice in 2014 and the SCCM has presented her with the prestigious Norma J. Shoemaker Award for critical care nursing excellence in 2013. She also received the clinical excellence award in 2014 from Grady Hospital, her home environment.

Apryle Gates, LCSW

Apryle Gates is a Licensed Clinical Social Worker with over 15  years of experience in the field of Medical Social Work. She is a Georgia native and the proud mother of two daughters. Her educational background is a BS in human relations counseling & biblical studies from Atlanta Christian College, and a master’s in social work from the University of Georgia. Her hobbies include self-care and time with family. Ms. Gates has worked with various medical organizations such as Piedmont Hospital, Emory University Hospital, Hospice/Palliative Care Organizations, and currently with Grady Memorial Hospital. She has had the opportunity to work with diverse populations/social climates, critical care and ICU settings, trauma and burn unit, and various community organizations.  Her mission statement is “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou.  Her mission is to make a connection with others that will be a catalyst for change. 

​​Benjamin Rose, Chaplain

​​Benjamin Rose has been a healthcare chaplain for over 17 years.  After completing his postgraduate work at Emory University and CPE residency at Grady Memorial Hospital, he worked as a chaplain for Transitions Hospice Care, visiting homebound hospice patients in northwest Georgia. For the past 11 plus years, he has been a staff chaplain at Shepherd Center, a private, not-for-profit hospital specializing in medical treatment, research, and rehabilitation for people with spinal cord injury, brain injury, and other neuromuscular conditions.   Ben is a regular presenter at multidisciplinary conferences where he advocates for co-treating with other disciplines and standardizing chaplaincy within healthcare.  

Burnise Charpentier-Mack, LMSW, CCM

Burnise Charpentier-Mack, LMSW, CCM, earned her Bachelor of Social Work from Florida International University and earned her master’s of social work from Florida State University (Go Noles!!). She has over 20 years of extensive experience as a Medical Social Worker working in various settings, ranging from mental health to high-risk populations. She has worked at prestigious hospitals such as Jackson Health System/UM in Miami, FL to her current role at Shepherd Center as a Case Manager in the Spinal Cord Injury Unit. Over the years, she has realized that medically complex cases are the peanut butter to her jelly. She is a mother of four, and if you include her fur babies, Sugar & Spice, she has a grand total of six children.   

Danielle Haskin, MSW

Danielle Haskin, MSW  is a social worker, content strategist, and managing editor with over 12 years of experience as a course development specialist and project manager. With formative roots managing the editorial process of medical textbooks, she found her niche in content development and program evaluation.  Danielle holds a clinically focused Bachelor’s Degree in Social Work from Saginaw Valley State University. She obtained a Master’s Degree in Social Work from the University of Michigan, concentrating in social policy and evaluation within communities and social systems.


Social Workers
ASWB ACE – 2 CE Credits
New York State Education Department’s State Board for Social Work – 2 Contact Hours
Case Managers
CCMC – 2 Contact Hours
California Board of Registered Nursing – 2 Contact Hours
NBCC ACEP – 2 Contact Hours
New York State Education Department’s State Board for Mental Health Practitioners – 2 Contact Hours

Please make sure to check with your own state board to ensure the transferability of CE credit for an asynchronous course. Some state boards may place restrictions regarding the modality of training required for ethics credits to be awarded. If this training indicates ethics credits are available, please verify that your state allows them to be earned through an on-demand course format.