On-Demand CE Training

ODL 200: Verbal and Emotional De-escalation

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Revised on 05/17/2023

Target Audience:

This course is targeted for social workers, case managers, nurses, and counselors.


Helping professionals serve on the front lines in every practice setting, dedicating themselves to assisting others in the most challenging and uncertain circumstances.  It is essential that clinicians acquire the skills and techniques necessary to de-escalate tense situations.  This one-hour course will be jam-packed with an overview of verbal and emotional de-escalation, the five levels of behavior, and how to best respond to de-escalate any situation. Participants will leave with many tips and techniques to use so they can feel confident in those sticky situations.

Course Objectives:

By the end of the session – the participant will be able to:

  • Name the five levels of behavior.
  • List at least one way to respond in each behavior level.
  • Describe the importance of nonverbal communication.


Jessica Patterson, LMSW, DSW, CEU Creations Educational Manager

Jessica is a licensed social worker with over ten years of experience working in different systems. Jessica has a strong passion for teaching, training, and professional development. She also has a strong background in creating trauma-informed systems, social-emotional behavioral health, and the implementation of community and individual support systems.

Jessica has created and facilitated many professional development training throughout her career. Jessica’s role at CEU Creations includes developing curriculum, working with licensure boards, and presenting at various CE training events.

Jessica holds a Bachelor’s degree in organizational management and sociology from Ashford University. She received her Master’s in Social Work from the University of Iowa and is currently working on her Doctoral degree in Social Work. Jessica is a Licensed Social Worker in the state of Iowa. Jessica currently lives in Iowa with her husband, four children, two dogs, and a cat. Any spare moment that Jessica has is usually spent running or reading.


Social Workers
ASWB ACE – 1 CE Credit
New York State Education Department’s State Board for Social Work – 1 Contact Hour
Case Managers
CCMC – 1  Contact Hour
California Board of Registered Nursing – 1 Contact Hour
NBCC ACEP – 1 Contact Hour
New York State Education Department’s State Board for Mental Health Practitioners – 1 Contact Hour

Please make sure to check with your own state board to ensure the transferability of CE credit for an asynchronous course. Some state boards may place restrictions regarding the modality of training required for ethics credits to be awarded. If this training indicates ethics credits are available, please verify that your state allows them to be earned through an on-demand course format.