On-Demand CE Training

*private* ODL 200: Verbal and Emotional De-escalation

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Target Audience:

This course is targeted for social workers, case managers, nurses, and counselors.

1 CE- Overview:

Helping professionals serve on the front lines in every practice setting, dedicating themselves to assisting others in the most challenging and uncertain circumstances.  It is essential that clinicians acquire the skills and techniques necessary to de-escalate tense situations.  This one-hour course will be jam-packed with an overview of verbal and emotional de-escalation, the five levels of behavior, and how to best respond to de-escalate any situation. Participants will leave with many tips and techniques to use so they can feel confident in those sticky situations.

Course Objectives:

By the end of the session – the participant will be able to:

  1. Name the five levels of behavior 
  2. List at least one way to respond in each behavior level
  3. Describe the importance of nonverbal communication

Continuing Education Credits Offered:


Social Workers

ASWB ACE –  1  CE Credit; New York State Education Department’s State Board for Social Work – 1 Contact Hour

Case Managers

CCMC – 1  Contact Hour


California Board of Registered Nursing –  1 Contact Hour


NBCC ACEP; New York State Education Department’s State Board for Mental Health Practitioners – 1 Contact Hour

Please make sure to check with your own state board to ensure the transferability of CE credit for an asynchronous course. Some state boards may place restrictions regarding the modality of training required for ethics credits to be awarded. If this training indicates ethics credits are available, please verify that your state allows them to be earned through an on-demand course format.